Support

Hearthvale is free to play during the beta. You'll need an iPhone running iOS 17 or later.

• Install Apple's free TestFlight app from the App Store.
• Open the Hearthvale invite link from hearthvale.app on your iPhone and tap Accept, then Install.
• Open Hearthvale, choose a username and password, create your character and you'll arrive in Lumbrook.

If the public link isn't up yet, email support@hearthvale.app and we'll send you an invite.

During the beta we restart the game server from time to time to ship updates. Restarts are usually over within a few minutes, and your progress is saved.

• Check that you're online, then close and reopen the app.
• Make sure you have the latest build from TestFlight.
• If you still can't connect after 15 minutes, email us and tell us roughly when it started. It helps us spot outages fast.

Hearthvale accounts don't have an email address attached, so there's no automatic reset link. Email support@hearthvale.app with your username and anything that helps prove the account is yours, such as roughly when you created it, your highest skills, notable items in your bank or the names on your friends list. Once we've confirmed it's you, we'll help you set a new password.

We will never ask for your password, by email or in the game.

We have zero tolerance for harassment, hate speech and other abuse. You can act on it straight from the game:

• Report: press and hold the player, or one of their chat messages, and choose Report. Pick a reason, add a short note if you like, and send. Their recent chat is attached automatically, so there's no need for screenshots.
• Ignore: press and hold the player or their message and choose Ignore, or tick Also ignore this player when you report. You won't see their chat, private messages or requests any more. You can manage the list under Ignores in the friends tab.

Moderators review every report within 24 hours and remove offending content, and mute or ban the players responsible. For anything urgent, or if something happened outside chat, email support@hearthvale.app with both usernames, when and where it happened and what happened.

Every player-to-player trade is logged. Email us your username, the other player's name and roughly when the trade happened, and we'll take a look.

The quickest way is TestFlight's built-in feedback: take a screenshot in the game, tap Share Beta Feedback and add a few words about what went wrong. You can also email us. Tell us what you were doing, where you were and what you expected to happen.

In the game, open Settings → Delete account, enter your password and confirm. Your account, character, items and progress are deleted immediately and permanently, and can't be restored. Can't sign in? Email support@hearthvale.app with your username and the subject “Account deletion” and we'll do it for you. The privacy policy has the details.

Be decent to other players, and don't cheat, bot, scam or trade gold or items for real money. The full rules are in our Terms of Use.

No. Hearthvale is free to play, with no ads and no in-app purchases.